Mac Hotels - Puerto Marina Benalmadena

FAQs Hotel Mac Puerto Marina

We will solve all of your queries

At Hotel Mac Puerto Marina we are delighted to solve all of your queries. If you have still not found your answer after reading the FAQs, please do not hesitate to contact us via the web chat on this website, by calling +34 952 961 696 or via email at reservaspm@mac-hotels.com

Booking management at Mac Puerto Marina

How can I change my booking dates? How can I modify my booking?

If you want to modify your booking, if you booked via a tour operator, please contact them. If you have booked directly with us or via our website, contact us via email at reservaspm@mac-hotels.com and we will be delighted to help you.

How can I cancel my booking? What cost does it have?

You can cancel your booking through the option “My booking” on our website’s homepage. Booking cancellations are free of charge if they are made up until 11.59 p.m. of the arrival date. After that, 50% of the booking cost will be charged.

How can I make an online booking?

You can book your holidays at Mac Puerto Marina on our website www.mac-hotels.com/puertomarina.

Do I have to pay for my booking online?

Unless you choose a special non-refundable rate, no deposit will be charged when you make the booking. You will have to pay the full amount of your booking upon arrival at the hotel.

If you have made a partial or full payment on our website, the cardholder will have to be one of the guests at the hotel and the used card must be shown at the hotel on arrival. If you do not show the same card or if the cardholder is not present, we will return the payment made and the total booking cost will be charged at reception on arrival. Payment methods at the hotel can be with the card used to guarantee the booking, another card or cash, albeit always in euros. Please remember that the rates shown in other currencies on our website are only indicative.

How can I pay for my booking?

Unless you booked a non-refundable rate, which means that you will have to pay during the booking process, your booking must be paid in full upon arrival at the hotel and payment methods can be the card used as guarantee during the booking process, another card or cash. If you wish to pay for your booking before arrival at the hotel, please contact us via email at reservaspm@mac-hotels.com

I have already booked. Can I upgrade to a superior room? (Junior Suite, Room with Pool View)

If you booked your stay at Mac Puerto Marina Benalmádena with a tour operator, please check with them if you can modify your booking. If you have not booked with a tour operator or the tour operator does not offer the upgrade, please contact us at reservaspm@mac-hotels.com. Please remember that room modifications are subject to availability as well as an additional cost. If you booked on our website, www.mac-hotels.com/puertomarina, you can send an email with your request at reservaspm@mac-hotels.com. We will be delighted to help you.

Check-in and check-out

What time can I check into my room? What time do I have to check out of my room? Can I have a late check-out?

At Hotel Mac Puerto Marina you can check in at 2.00 p.m. at the earliest and you must vacate your room at 12.00 p.m. at the latest. If you wish to have a late check-out later than 12.00 p.m., please request this at reception. We will check the hotel occupancy (since this option is subject to availability) and if we can satisfy your request you will have to pay a surcharge.

How can we speed up check-in?

By law, established under Order INT/1993/2003, of July 3rd, on registration books and traveller arrivals and other similar establishments, all clients over 16 years of age must be registered and have to sign a document, which is later sent to the police.

If this is not the first time you are staying at Hotel Mac Puerto Marina, you can notify this to our reception staff upon arrival and they will only require your name, surname(s) and date of birth, which will speed up check-in. However, if it is the first time you are visiting us, you will have to fill in the check-in form.

We will arrive late at the hotel. Will there be anything to eat?

If the restaurant is closed when you arrive at Hotel Mac Puerto Marina, if you are on half-board accommodation, you will automatically have a cold dinner prepared for you.

Our flight does not leave until the evening on the day we check out of the hotel. Can we store our luggage in the hotel?

You must vacate your room at 12.00 p.m. However, you can leave your luggage at reception until you leave for the airport, bus or train station and still enjoy all of our facilities. Subject to availability, at the end of your stay we offer a courtesy room where you can shower and change before you leave. If the hotel is full, you can use the pool showers with courtesy towels, shower gel and shampoo. Another option is the late check-out after 12.00 p.m. (subject to availability and with surcharge).

Our flight is very early. Can we have an early breakfast?

Yes. At Hotel Mac Puerto Marina Benalmádena we offer you the option of waking you up with our wake-up service. If you notify reception in advance, we will wake you up and take your order for a cold breakfast that you can have at the restaurant before you leave, served between 5.00 a.m. and 7.30 a.m.

Hotel rooms

What are the rooms like?

All rooms at Hotel Mac Puerto Marina Benalmádena are double and have two single beds. Also, all rooms have a furnished terrace and all bathrooms are equipped with a bath. The Junior Suite also has a living room with a sofa bed. Our objective is that you can enjoy maximum comfort during your stay in Benalmádena. To see photographs of all our rooms, please visit our

All rooms at Hotel Mac Puerto Marina Benalmádena are double and have two single beds. Also, all rooms have a furnished terrace and all bathrooms are equipped with a bath. The Junior Suite also has a living room with a sofa bed. Our objective is that you can enjoy maximum comfort during your stay in Benalmádena. To see photographs of all our rooms, please visit our room section.

What is the maximum occupancy per room type?

Double rooms can accommodate a maximum of 3 adults or 2 adults and 1 child. Junior Suites can accommodate a maximum of 3 adults or 2 adults and 2 children.

What age is considered to be a child? What does Hotel Mac Puerto Marina offer for children?

At Hotel Mac Puerto Marina, children are those whose ages are between 2 and 12 years of age (both included). The hotel has a swimming pool exclusively for them which is 30cm deep and thus ideal for the youngest children. Please take into account that during the peak season, the use of inflatables and balls may be restricted in the main pool so that all our guests can enjoy it.

How much does it cost to have a baby cot in my room?

We can only add one baby cot in the rooms with 2 adults. If there is another child or a third adult in the room, we cannot add a baby cot. Baby cots are free of charge. If you want a baby cot in a room occupied by 2 adults, please notify us in the notes field when you make your booking or via email at reservaspm@mac-hotels.com.

Are the hotel’s facilities adapted for guests with reduced mobility?

At Hotel Mac Puerto Marina Benalmádena we have ramps in all accesses as well as a special chair to access the pool and three adapted rooms. Please contact us via phone, email or chat for more information.

Services

Is there Internet connection available?

The hotel has free Wi-Fi in all areas for all of its clients, including in the rooms. If you do not have any device, we have computers available in the lobby with Internet connection (surcharge). Please ask at reception and we will inform you of the Wi-Fi access password as well as the cost to use our computers in the lobby.

Can I change currency at the hotel?

Yes. Please ask at the reception desk of Hotel Mac Puerto Marina and we will inform you of the terms of this service.

How can I book a rental car or excursions?

You can book a rental car to discover the city of Benalmádena or tourist and leisure excursions to enjoy Benalmádena at the reception desk of Hotel Mac Puerto Marina Benalmádena 24 hours in advance. At reception we will explain all the details regarding the car rental in Benalmádena. If you booked with a tour operator, please contact them directly for all available excursions. If you booked on our website or online, contact us at reception and we will help you. In any case, you can also ask for tourist information and in regards to all the leisure activities that you can enjoy during your stay at the reception desk.

How can I book a green fee?

Our reception desk will inform you about all available golf courses. We offer discounts for some of them.

Do you provide pool/beach towels?

Yes. At Hotel Mac Puerto Marina Benalmádena we offer a towel service at the reception desk subject to a 10-euro deposit per item. You can change them as many times as you wish.

How deep is the main pool?

The pool is 1.2 metres deep (4 ft.) at its shallowest point and 1.8 metres (6 ft.) at its deepest end.

Is there a safe?

Yes, there is a safe at an extra cost of 2 euros per day and a 10-euro deposit.

I have a special request. How can I send it to the hotel?

At Hotel Mac Puerto Marina Benalmádena we are delighted to listen and tend to all of your needs and requests and we will do everything possible to satisfy them. You can contact us with your special request via email at reservaspm@mac-hotels.com or ask at the hotel reception desk. The hotel staff will be delighted to help you.

What kind of entertainment options does the hotel offer?

At Hotel Mac Puerto Marina Benalmádena, our clients can enjoy live music every night of the year. Enjoy a drink and a lively and fun time during your stay in Hotel Mac Puerto Marina Benalmádena.

Is there a luggage storage service?

Yes. At Hotel Mac Puerto Marina Benalmádena you can store your luggage at reception at no extra cost, both before check-in and after check-out, so you can make the most of your trip to Benalmádena or enjoy the hotel’s facilities before you leave to the airport or bus or train station. We want you to enjoy your holidays in Benalmádena from start to end without having to carry any load.

What is the smoking policy?

All interior areas in Hotel Mac Puerto Marina are non-smoking. Smoking is only allowed in exterior areas and terraces.

Is breakfast included in the half-board accommodation?

Our half-board accommodation option always includes breakfast and dinner, although they are not interchangeable. However, we offer our snack bar where you can enjoy a light lunch at an extra cost.

How to get here

How can we get to the hotel?

From Malaga Airport, you can get to Hotel Mac Puerto Marina Benalmádena by car. Leave Malaga Airport on the MA-21/N-340 towards the southwest for 6 miles. When you go under the large “Benalmádena” signpost, move into the left-hand lane and after 350 yards take the underpass that will take you to Calle de Alay. In the location section you can find more directions on how to get to Hotel Mac Puerto Marina Benalmádena by car.

You can also get to the hotel by bus. From Malaga Airport, tickets cost 3.50 euros approximately. The bus runs 365 days a year, although we recommend that you check the timetables.

How can I book a transfer to the hotel?

A transfer will make it easier to get to the hotel. You can book it here.

How long does the shared transfer offered on your website take?

The shared transfer takes approximately 30 minutes from Malaga Airport to Hotel Mac Puerto Marina. However, it may take longer to get to our hotel depending on whether we are the first stop or the last one.

How much does a taxi cost from/to the airport?

A taxi to/from Malaga Airport costs approximately 25 euros. However, please remember that they only take up to 4 passengers and have limited luggage capacity.

How can I get from the hotel to the centre of Benalmádena?

Walk 700 yds. to the main street behind the hotel, where you will find the bus stop for the circular route that goes around Benalmádena. Bus tickets cost 1.45 euros approximately.

Receive the latest offers and news before anyone else

Malaga Airport - Mac Puerto Marina transfer service

Book transfers - GBP Book transfers - EUR