Pool Mac Paradiso Garden

FAQs Hotel Mac Paradiso Garden

We will solve all of your queries

At Hotel Mac Paradiso Garden we are delighted to solve all of your queries. If you have still not found your answer after reading the FAQs, please do not hesitate to contact us via the web chat on this website, by calling +34 971 260616 or via email at reservaspg@mac-hotels.com

Booking management at Mac Paradiso Garden

How can I change my booking dates?

To change your booking dates at Mac Paradiso Garden, if you have booked directly with us or via our website, contact us via email at reservaspg@mac-hotels.com and we will be delighted to help you. If you have booked via a tour operator or travel agency, please contact them.

How can I cancel my booking? What cost does it have?

You can cancel your booking through the option “My booking” on our website’s homepage. Booking cancellations are free of charge if they are made up until 12.00 p.m. of the arrival date. After that, 50% of the booking cost will be charged. If you booked a non-refundable rate, 100% of the booking cost will be charged.

How can I make an online booking?

You can book your holidays at Mac Paradiso on our website, www.mac-hotels.com/paradiso.

Do I have to pay for my booking online?

Unless you choose a special non-refundable rate, no deposit will be charged when you make the booking. You will have to pay the full amount of your booking upon arrival at the hotel.

How can I pay for my booking?

Unless you booked a non-refundable rate, which means that you will have to pay during the booking process, your booking must be paid in full upon arrival at the hotel and payment methods can be the card used as guarantee during the booking process, another card or cash. If you wish to pay for your booking before arrival at the hotel, please contact us via email at reservaspg@mac-hotels.com and we will send you our bank details so you can send a bank transfer with the full amount.

I have already booked. Can I upgrade to a superior room?

If you have booked through a tour operator, please check with them if you can modify your booking. If you have booked directly with us or via our website, please contact us via email at reservaspg@mac-hotels.com and we will be delighted to help you.

Check-in and check-out

What time can I check into my room? What time do I have to check out of my room? Can I have a late check-out?

At Hotel Mac Paradiso Garden you can check into your room from 2.00 p.m. and will have to check out before 12.00 p.m. If you wish to have a late check-out later than 12.00 p.m., please request this at reception. We will check the hotel occupancy (since this option is subject to availability) and if we can satisfy your request, the cost of the late check-out is of 15 euros.

How can we speed up check-in?

By law, established under Order INT/1993/2003, of July 3rd, on registration books and traveller arrivals and other similar establishments, all clients over 16 years of age must be registered and have to sign a document, which is later sent to the police.

If this is not the first time you are staying at Hotel Mac Paradiso Garden, you can notify this to our reception staff upon arrival and they will only require your name, surname(s) and date of birth, which will speed up check-in. However, if it is the first time you are visiting us, you will have to fill in the check-in form.

We will arrive late at the hotel. Will there be anything to eat?

If the restaurant is closed when you arrive at Hotel Mac Paradiso Garden, if you are on half-board accommodation, you will automatically have a cold dinner prepared for you. In any case, we would please request for you to notify us of your late arrival in advance.

Our flight doesn’t leave until the evening on the day we check out. Can we stay at the hotel until then?

You must vacate your room at 12.00 p.m. However, you can leave your luggage at reception until you have to leave for the airport and still enjoy all of our facilities. At the end of your stay, we offer a courtesy shower where you can freshen up and change clothes before you leave. Another option is the late check-out (subject to availability and with surcharge).

Our flight is very early. Can we have an early breakfast?

At Hotel Mac Paradiso Garden we offer you the option of waking you up with our wake-up service. If you notify reception in advance, we will wake you up and take your order for a cold breakfast that you can have at the restaurant before you leave. Please book this service at reception a day in advance.

Hotel rooms

What are the rooms like?

Hotel Mac Paradiso Garden has 126 rooms, all of them designed for your maximum comfort and equipped with free Wi-Fi, complete bathroom, balcony, telephone, radio, TV with satellite channels, air-conditioning, heating, safe (surcharge) and free baby cot. Superior rooms also have a hairdryer, bathroom amenities and fridge.

To see photographs and descriptions of all our rooms, please visit our room section.

What is the maximum occupancy per room type?

Double rooms have a maximum occupancy of 2 people, Superior Doubles of 3 adults or 2 adults and 1 child and the Single Room for 1 adult.

What age is considered to be a child?

At Hotel Mac Paradiso Garden, children are those whose ages are between 2 and 12 years of age (both included).

How much does it cost to have a baby cot in my room?

Baby cots are free and can be booked on our website. At the hotel, babies are considered as such if they are under 2 years of age. If you have any questions or you would like to add a baby cot to a confirmed booking, please contact us via email at reservaspg@mac-hotels.com.

Which bed types do the rooms have?

Standard Double rooms and Superior Double rooms are equipped two single twin beds and Single rooms with a single bed. To see photographs and descriptions of all of our rooms, please visit our room section.

Which TV channels are included in the room TV?

You can find different channels from different countries in your hotel room. Here is the list of channels you can enjoy during your stay at Hotel Mac Paradiso Garden:

  • Spanish: TVE1, TVE2, Cuatro, Telecinco, La Sexta, Antena 3, Los 40 latino and Canal 4 Mallorca.
  • German: SAT1, ProSieben, N-TV, RTL, ARD, ZDF, Sport1.
  • English: Eurosport, CNN
  • Italian: RAI

Services

Is there Internet connection available?

The hotel has free Wi-Fi in all areas for all of its clients, including in the rooms. If you do not have any device, we have computers available in the lobby with Internet connection (surcharge). Please ask at reception and we will inform you of the Wi-Fi access password as well as the cost to use our computers in the lobby.

Can I change currency at the hotel?

Yes. Please ask at the reception desk of Hotel Mac Paradiso Garden and we will inform you of the terms of this service.

How can I book a rental car or excursions?

You can book a rental car or excursions/activities in Majorca a day in advance at the hotel reception desk, where we will explain all the details.

How can I book a Green Fee?

The hotel reception desk has many courses available and discounts of up to 20%. Please ask our staff at reception and they will gladly explain all the details.

What facilities for cyclists does the hotel offer?

At Hotel Mac Paradiso Garden, we have bicycle parking and workshop where you can store your bike. If necessary, we also have maintenance tools available at reception.

Does the hotel offer bathrobes?

Yes. At Hotel Mac Paradiso Garden we provide bathrobes with a 20-euro deposit.

Do you provide pool/beach towels?

Yes. At Hotel Mac Paradiso Garden we have towels available at reception with a 20-euro deposit.

Is there a safe?

Yes, you have a safe in your room at a cost of 2.30 euros per day and with a deposit of 6 euros. For a full week, the cost will be of 12 euros.

I have a special request. How can I send it to the hotel?

At Hotel Mac Paradiso Garden we are delighted to listen and tend to all of your needs and requests and we will do everything possible to satisfy them. You can contact us with your special request via email at reservaspg@mac-hotels.com or ask at the hotel reception desk. The hotel staff will be delighted to help you.

What kind of activities can I do at the hotel?

At Hotel Mac Paradiso Garden you can enjoy two swimming pools, a heated outdoor one and an indoor one. You can also enjoy a sauna and a clay tennis court for a small surcharge. We hope you enjoy all of our facilities during your stay in Majorca.

What type of entertainment options and activities does the hotel offer?

The terrace of Hotel Mac Paradiso Garden has a bar where you can enjoy a relaxing drink or snack. Also, the hotel offers evening entertainment twice a week.

Is there a luggage storage service?

Yes. At Hotel Mac Paradiso Garden you can leave your luggage at reception (both on arrival and departure) at no additional cost. We want you to enjoy your holidays in Majorca without having to carry any load.

What is the smoking policy?

All interior areas in Hotel Mac Paradiso Garden are non-smoking. Smoking is only allowed in exterior areas and terraces.

Gastronomy and restaurant

What is the breakfast-brunch service offered by the hotel?

The hotel offers a special breakfast / brunch service from 8 a.m. to 2 p.m.

How many times can I enter the restaurant to enjoy the breakfast / brunch service?

Every person can have one breakfast-brunch between 8.00 a.m. and 2.00 p.m., regardless whether they are on bed-and-breakfast or half board accommodation.

At Mac Paradiso we offer the option of having an extra breakfast-brunch during the established opening times for an extra cost of 8 euros per person, payable directly at the hotel. Enjoy this service, which will allow you to get up late and enjoy your holiday without a rush.

If I book half-board accommodation, when can I go to the buffet restaurant?

I you have booked half-board accommodation, you can go into the restaurant once in the morning and another in the evening for dinner. Dinner timetable varies depending on the time of year: from 7.00 p.m. to 9.00 p.m. in winter and from 7.30 p.m. to 9.30 p.m. in summer. After your arrival, the first service included is dinner and the last one is breakfast.

What are the bar and restaurant opening times?

Normally, the restaurant’s winter timetable is from 7.00 p.m. to 9.00 p.m. and the summer one is from 7.30 p.m. to 9.30 p.m. The bar opens on the terrace at 11.00 a.m. until 6.00 p.m. and then moves to the lounge until closing time.

How to get to the hotel

How can we get to the hotel?

Getting to Hotel Mac Paradiso Garden is very easy. You can rent a car from Palma de Mallorca Airport and follow the instructions provided here. Another option is to take Bus 21 from the airport and get off at Llaüt (Golf Fantasia). A single ticket costs 2.50 euros.

At Mac Paradiso Gardens we also offer a private or shared transfer service through our partner company HotelBeds.

How can I book the transfer to the hotel?

A transfer will make it easier to get to the hotel. You can book it here.

How long does the shared transfer offered on the website take?

The shared transfer takes approximately 20 minutes from Palma de Mallorca Airport to Hotel Mac Paradiso Garden. However, it may take longer to get to our hotel depending on whether we are the first stop or the last one.

How much does a taxi cost from/to the airport?

A taxi to/from Palma de Mallorca Airport costs approximately 20 euros. However, please remember that they only take up to 4 passengers and have limited luggage capacity.

How can I get from the hotel to the centre of Palma de Mallorca?

There is a bus stop for lines 15 and 25 less than 200 yards from Hotel Mac Paradiso, with which you can get to the city centre and enjoy a city full of tourism and leisure options. Bus 25 takes you directly to Palma on the motorway. A single ticket costs 1.50 euros.

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